Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All of our products are made to order. Please allow 2–5 business days for your order to be produced before it ships.

Once your order has shipped, you will receive a confirmation email with tracking information.

SHIPPING

We currently ship within the United States only.

Standard shipping is FREE on all orders.

Shipping times vary depending on your location and are estimates only. Production time and shipping time are separate, so please keep this in mind when placing your order.

TRACKING

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow some time for tracking information to update after your order has been shipped.

INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible at shopwhitelephant@gmail.com.

Once an order has entered production or shipped, we cannot guarantee that the shipping address can be changed.

LOST OR DAMAGED ORDERS

If your order arrives damaged, defective, or incorrect, please contact us at shopwhitelephant@gmail.com within 30 days of delivery with your order number and photos of the issue.

For packages that appear to be lost in transit, please contact us as soon as possible so we can investigate the shipment.