Refund policy

REFUND & REPLACEMENT POLICY

Each of our products is made to order. Because of this, we do not accept returns or exchanges for change of mind, accidental orders, or incorrect selections.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at shopwhitelephant@gmail.com within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the problem. Once the issue has been reviewed and approved, we will provide a replacement or refund at no additional cost.

You do not need to return a damaged or defective item unless we specifically ask you to do so.

RETURNS & EXCHANGES

Because our products are made to order, we do not accept returns or exchanges if you change your mind or accidentally order the wrong product, size, or color.

Please review your order carefully before completing your purchase.

ORDER CANCELLATIONS

Orders are sent to production shortly after they are placed. If you need to cancel or change an order, contact us as soon as possible at shopwhitelephant@gmail.com.

We cannot guarantee that an order can be changed or canceled once production has started.

REFUNDS

If a refund is approved, it will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.